Shipping policy

Shipping Policy

At BUSTDOWNTIMEPIECE, every piece deserves careful handling. We package each order securely to help your jewelry arrive safely.

Custom Jewelry & Production Time

Custom jewelry is made specifically for you. Your estimated production and shipment timeframe will be provided on the product page or in your custom quote before you order.

Production time is separate from shipping time. Design approvals, sizing, stone selection, and requested changes may affect your production schedule. If you request changes, we will confirm any revised timeframe with you.

Shipping Options & Costs

Available shipping methods, delivery estimates, and shipping charges are displayed at checkout. Carrier delivery estimates begin after your completed order has been shipped.

Expedited shipping speeds up transit only. It does not shorten custom production time unless we separately confirm a rush production arrangement.

Secure Packaging, Insurance & Signature

Jewelry orders are shipped in secure, discreet packaging with tracking and insurance appropriate to the shipment’s value.

A signature may be required upon delivery. Please arrange for someone to receive your package and follow any carrier pickup instructions. Avoid requesting unattended delivery or waiving a required signature, as this may affect shipment protection.

Order Tracking

Once your order ships, we will send tracking information using the contact details provided at checkout. Tracking may take time to update after the carrier receives the package.

Shipping Addresses

Please check your shipping address carefully before completing your purchase, including apartment or suite numbers.

Contact us immediately if you need an address correction. Changes are subject to verification and may not be possible after shipment. Additional shipping charges may apply if a package must be resent because of an incorrect or incomplete address supplied by the customer.

Production & Delivery Delays

If we cannot ship within the timeframe promised when you ordered, we will notify you, provide an updated shipment estimate, and offer the option to accept the delay or cancel for a full, prompt refund. We will obtain your consent where required.

Weather, carrier disruptions, holidays, and customs processing may affect delivery after shipment. If your package experiences an unusual delay, contact us so we can help investigate.

Lost, Damaged or Missing Packages

Contact us promptly if your package arrives damaged, has missing contents, or appears lost. Include your order number, a description of the issue, and photographs when available.

Keep all packaging and the jewelry received while we investigate. We will work with the carrier or insurer and arrange an appropriate resolution, including replacement or refund where applicable.

If tracking shows “delivered” but you cannot locate your package, check with household members, your building’s reception, and the carrier, then contact us. A delivery scan alone does not automatically close your claim.

Returned or Unclaimed Packages

If a package is returned because of an incorrect address, missed delivery attempts, or failure to collect it, we will contact you to arrange next steps. Reasonable reshipping costs may apply when the return resulted from customer-provided information or missed collection.

International Shipping

International shipping is available only to destinations supported at checkout. Any duties, import taxes, or customs fees payable by the customer will be identified where possible before purchase. Customs processing may extend delivery times.

Returns & Cancellations

Please review our Return & Cancellation Policy for conditions relating to custom jewelry. Those conditions do not limit applicable rights concerning shipment delays, damaged goods, or nondelivery.

For shipping questions or assistance:

Email: [Customer service email]
Business hours: [Days, hours and time zone]

Please include your order number so we can assist you quickly.